Full Statement: Association to government is
demonstrated by the use
of emblem/logo in proper ratio and colour, prominently displayed
on the homepage of the website or homescreen of the app.

Benefit: Reassures visitors that the
government website/app is authentic and trustworthy.
Moreover, the government organisation’s brand identity is reinforced.

Full Statement: Website/app has a ‘Contact us’
page providing
complete contact details of important functionaries in the
government organisation and this is linked from the homepage/
homescreen and all relevant places on the website/app.

Benefit: Enables users to contact any
government organisation or entity to ask questions, get
information, seek clarifications and resolve problems.

Full Statement: Website/app provides a
prominent link to the
‘National Portal’ from the homepage and webpages
belonging to the ‘National Portal’ load in the new browser
window.

Benefit: india.gov.in, the National
Portal of India (NPI) is a single window source for access to all
information and services being provided by the various constituents of the
Indian Government to
its citizens and other stakeholders. Linking to the NPI will help visitors
find information or services
they could not find easily on a government organisation website.

Full Statement: The website/app has a readily
available Help
section linked from all pages of the website.

Benefit: Allows a pleasant experience
while browsing the website.

Full Statement: Website uses Cascading Style
Sheets (CSS) to
control layouts/styles and incorporates responsive design features
to ensure that the interface displays well on
different screen sizes.

Benefit: For the visitors, a consistent
look and feel of the website’s User Interface (UI)and its
availability on all devices and screen sizes is important. For the
government organisation and
developers, CSS offers ease of making global changes to the layout and
design in one place instead
of having to do so on individual pages. Different presentations of the
content (for example a large
text alternative for visually impaired users) can be achieved using
different style sheets. The
document code is also reduced in size and complexity since it does not need
to contain any
presentational markup.

Full Statement: Proper page title and language
attribute along with
metadata for page like keywords and description are
appropriately included.

Benefit: Once details such as
government organisation name, services offered, schemes, location,
help ensure enhanced accessibility, especially for those with screen readers
who rely on things
such as page titles, structured page headings and lists. Additionally,
search engines rank such sites
higher in search results.

Full Statement: Minimum content as prescribed
in the guidelines
is present on the homepage/homescreen and all
subsequent pages/screens.

Benefit: The homepage/homescreen being
the primary entry page to the entire content of the
website/app should allow visitors to get access to the most important
content elements from the
homepage/homescreen itself. Often, visitors may use a search engine for
finding some information
and, therefore, directly reach a subsequent page/screen of the website/app
instead of the
homepage/homescreen, therefore, it helps to have some minimum content on
each page/screen
of website/app, e.g., self-explanatory title, link to homepage/homescreen,
ownership, link to
Contact us etc.

Full Statement: Website is in the nic.in or
gov.in domain. Educational
Institutions and Research and Academic Institutions, which are
eligible for registration under ‘gov.in’ may use ‘edu.in’, ‘res.in’
or ‘ac.in’ domains

Benefit: The URL or the Web Address of
any Government website is a strong indicator of its
authenticity and status as being official. Use of gov.in or nic.in domain
inspires trust in the visitor
that the website being visited is authentic.

Full Statement: API integration with key
government platforms (India
Portal, DigiLocker, Aadhaar, Single-Sign-On, MyGov, Data Platform,
MyScheme) and similar websites of the government organisation
must be enabled for seamless exchange of Information
and data.

Benefit: Integration with other
websites and platforms provides the following benefits to the
government organisation:
(a) Data/Information is consistent as it is being pushed from a single
source to all the
interfaces;
(b) It can be managed and maintained easily and is well synchronised across
all the interfaces;
(c) Avoids duplication of effort content creation; and
(d) Ensures standardisation and security, e.g., use of DigiLocker, Aadhaar
authentication or
single sign-on ensures that any technical, functional or security
enhancements are pushed to all
the websites/apps in real time.
Citizens benefit by having a single identity which can be used across
multiple websites/apps and
a single repository of documents. They do not have to comprehend the same
information and
data from multiple sources.

Full Statement: Websites/apps must provide
integration with
popular social media.
Benefits: Users and the government organisation are increasingly using
social media to quickly
connect, share information and even provide services. Social media platforms
also provide an easy
means of two-way communication between the user and government organisation.
Younger
generation also finds it easy to connect through social media on smart
devices rather than the web
interface.
Government organisation action: The government organisations must identify
the
information/content that needs to be pushed to the social media platforms
directly from the
websites/apps. The content must also be written in a way that is suitable
for social media.
Developer action: Developer must ensure a two-way integration by providing a
mechanism to
push content from the website/app to the social media platform and also
integrate the social
media content into the website/app.
Evaluator action: The evaluator shall manually test the website for
verifying conformity to this
checkpoint.


45

Full Statement: The language is free from
spelling and
grammatical errors.

Benefit: The language used in a
government website/app is very important for ensuring effective
communication with the target audiences. When website/app visitors get clear
and error free
content, it raises the trust level of the citizens towards the government
organisation.

Full Statement: Source of all documents, not
owned by the dept.
that have been reproduced in part or full, is mentioned.

Benefit: Audiences can rely upon the
credibility of authentic information being published by the
government organisation. Additionally, giving the credit to the authoring
organisation helps
establish an environment of respect for intellectual property of other
organisations and
discourages plagiarism.

Full Statement: Homepage/homescreen of the
website/app
displays the last updated/ reviewed date.

Benefit: Providing information about
the last updated/reviewed date helps visitors to build trust
that the government organisation is providing updated information. Also,
search engines accord a
higher ranking to web sites that publish updated content, so they will
automatically appear
amongst the top-ranking sites on search results.

Full Statement: In respect of each circular,
notification, document,
form, scheme, service and recruitment notice, the following
should be clearly listed on the website/app:
(a) Complete title;
(b) Language (if other than English);
(c) Purpose/procedure to apply (as applicable); and
(d) Validity (where applicable).

Benefit: Details such as the correct
title, language, validity, purpose, procedures would lead to an
accurate search output for information on that scheme/service/recruitment
notice etc and it
would be easy for the users to locate & use these documents, schemes,
services etc.

35

Full Statement: All outdated Announcements,
Tenders, Recruitment
notices, News and Press Releases are removed from
the website/app and/or placed into the archives
as per the archival policy

Benefit: Outdated and irrelevant
content must not be served to the visitors and there should be a
proper archival section to access the outdated content.

Full Statement: Feedback is collected through
online forms and a
mechanism is in place to ensure timely response to
feedback/queries received through the website.

Benefit: Helps the visitors to express
their ideas, satisfaction levels, suggestions etc. that can be
valuable inputs for enhancement of future versions of the website.
Additionally, government
organisations can learn meaningful insights about the usage pattern of the
website, which can
further help to focus on near and far term enhancements.

Full Statement: The website has been tested on
multiple browsers.
Hindi/Regional language fonts have been tested on popular
browsers for any inconsistency (loss of layout).

Benefit: Visitors can easily read
content and interact with the website in their native language, thus
improving the website’s accessibility and reach.

Full Statement: Website is readable even when
style sheets are
switched off or not loaded.

Benefit: Helps provide readable content
not only for visually challenged users who may be using
screen readers, but also in some instances where the style sheets may not
load swiftly or load at
all due to reasons such as slow connections, technical errors, or due to use
of some incompatible
mobile devices.

Full Statement: Data tables have been provided
with necessary
tags/markup

Benefit: Proper use of markup in tables
helps with accessibility, ensuring assistive technology
users can easily navigate and comprehend the tabular content.

Full Statement: Ownership information is
displayed on the
homepage/homescreen and on all important entry
pages/screens of the website/app and each subsequent page/
screen is a standalone entity in terms of ownership,
navigation and context of content.

Benefit: Helps to build trust in the
visitors and reinforces the government organisation’s branding.
Also, search engines use the ownership information to verify the legitimacy
of the websites/apps
and accord higher ranks in search results.

Full Statement: Content of the web page prints
correctly on an
A4 size paper

Benefit: Offers enhanced accessibility
to visitors who may prefer the print format.

Full Statement: The government organisation
must ensure a consistent
user experience and visual identities across all its
websites/apps.

Benefit: Maintaining consistency
enhances the ease of use for the visitors. If the visitors have
browsed one website/app then the learning curve of using the other
websites/apps of the
government organisation is greatly reduced and visitors can interact and
find information easily
and quickly. Maintaining a consistent visual identity reinforces the
authenticity and enhances the
trust level of the visitors.

Full Statement: For pre-recorded audio-only and
pre-recorded
video-only media, the following are true, except when the audio
or video is a media alternative for text and is clearly
labelled as such:
(a) Pre-recorded Audio-only: An alternative for time-based media is provided
that
presents equivalent information for pre-recorded audio-only content; and
(b) Pre-recorded Video-only: Either an alternative for time-based media or
an audio track
is provided that presents equivalent information for pre-recorded video-only
content.

Benefit: The intent of this Success
Criterion is to make information conveyed by pre-recorded
audio-only and pre-recorded video-only content available to all users.
Alternatives for time-based
media that are text based make information accessible because text can be
rendered through any
sensory modality (for example, visual, auditory or tactile) to match the
needs of the user.

Full Statement: Captions are provided for all
pre-recorded audio
content in synchronised media, except when the media is a
media alternative for text and is clearly labelled as such

Benefit: This enables people who are
deaf or hard of hearing to watch synchronised media
presentations.

Full Statement: Captions are provided for all
live audio content
in synchronised media.
Benefits: Enables people who are deaf or hard of hearing to watch real-time
presentations.
Government organisation action: The government organisation must provide
captions for live
audio content.
Developer action: Provide provision to publish captions
Reference: WCAG 2.1 - 1.2.4
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Audio description is provided
for all
pre-recorded video content in synchronised media.
Benefits: Provides people who are blind or visually impaired access to the
visual information in a
synchronised media presentation. During existing pauses in dialogue, audio
description provides
information about actions, characters, scene changes and on-screen text that
are important and
are not described or spoken in the main soundtrack.
Government organisation action: Provide Audio description of pre-recorded
video content
Developer action: Provide provision to publish audio description
Reference: WCAG 2.1 - 1.2.5
Evaluator action: The evaluator will test it manually a check the conformity
of this checkpoint.

Full Statement: When the sequence in which
content is presented
affects its meaning, a correct reading sequence can be
programmatically determined.
Benefits: This helps people who rely on assistive technologies like screen
readers because the
meaning evident in the sequencing of the information in the visual
presentation will be the same
when the content is presented in spoken form. This also preserves the
meaning of the page when
the CSS is turned off or not supported.
Government organisation action: None.
Developer action: Provide a meaningful reading sequence.
Note: Developers must keep in mind that a sequence is meaningful if change
of order shall impact
its meaning. Two independent content items like two separate articles in a
page may be placed in
any sequence without affecting the meaning. Similarly, the navigation block
and the content area
may be placed in any sequence without affecting their meaning. HTML text is
always a meaningful
sequence. Tables and ordered lists are meaningful sequences, but unordered
lists are not. It must
be clear that providing a particular linear order is only required where it
affects meaning There may
be more than one order that is "correct" and only one correct order needs to
be provided.
Reference: WCAG 2.1 - 1.3.2
Evaluator action: The evaluator will test it manually and by using the
accessibility extension to
browser/accessibility plug-in/web accessibility tool/assistive technology to
check the conformity
of this checkpoint.
https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html
https://www.w3.org/WAI/WCAG21/Understanding/meaningful-sequence
52

Full Statement: Instructions provided for
understanding and operating
content do not rely solely on sensory characteristics of
components such as shape, colour, size, visual location,
orientation, or sound.

Benefit: Many users including the
visually challenged cannot perceive shape, size or use information
about location or orientation. For such users the content that relies on
knowledge of the shape or
position of objects becomes inaccessible (for example, “round button” or
“button to the right”).

Full Statement: If any audio on a Web page
plays automatically for
more than 3 seconds, either a mechanism is available to pause or
stop the audio, or a mechanism is available to control audio volume
independently from the overall system volume level.
Benefits: The ability for individuals who use screen reading software to
turn off background sound
provides numerous benefits. It ensures that the screen reader's speech
output can be heard clearly
without interference from other audio, which is especially important for
those who are hard of
hearing or have hearing impairments. Additionally, it benefits individuals
who struggle to focus on
visual content when audio is playing. This simple feature allows for a more
accessible and inclusive
experience for all users.
Government organisation action: None.
Developer action: Ensure that the sound that plays automatically when a page
load stops within 3
seconds or provide a control at the beginning of the page to turn the sound
off
Reference: WCAG 2.1 - 1.4.2
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Due permissions have been
obtained for
publishing any content protected by copyright.

Benefit: Publishing copyrighted
information after obtaining due permission protects the
government organisation from legal issues, establishes an environment of
respect for information
copyrighted by others in addition to discouraging plagiarism.

Full Statement: Except for captions and images
of text, text can be
resized without assistive technology up to 200 percent
without loss of content or functionality.
Benefits: It helps people with mild visual disabilities by allowing them to
scale visually rendered text
and text-based controls on a web page, without requiring the use of
assistive technology. It ensures
that the author creates web content that does not prevent user agents from
scaling content
effectively. By supporting text scaling, people with low vision can increase
the size of text to a
readable level, improving their ability to access and read web content.
Government organisation action: None.
Developer action: Developer must create Web content that does not prevent
the user agent (e.g.,
browser) from scaling the content effectively. Ensuring that text containers
resize when the text
resizes and using measurements that are relative to other measurements in
the content.
Alternatively, developers may provide controls on the Web page that allow
users to incrementally
change the size of all text on the page up to 200 percent.
Reference: WCAG 2.1 - 1.4.4
Evaluator action: The evaluator will test it manually and by using the
Accessibility extension to
browser/accessibility plug-in/web accessibility tool to check the conformity
of this checkpoint.

Full Statement: Content can be presented
without loss of information
or functionality and without requiring scrolling in two
dimensions for:
(a) Vertical scrolling content at a width equivalent to 320 CSS pixels;
(b) Horizontal scrolling content at a height equivalent to 256 CSS pixels;
and
(c) Except for parts of the content which require a two-dimensional layout
for usage or
meaning.
Benefits: Benefits especially to those with small screens such as mobile
devices or limited screen
resolutions. It ensures that content is presented in a way that is easily
accessible without the need
for excessive scrolling or complex navigation.
Government organisation action: None.
Developer action: Use responsive web design approach by using CSS media
queries, grid or flexbox
to present content without introducing a horizontal scroll bar at a width
equivalent to 320 CSS
pixels, or a vertical scroll bar at a height equivalent to 256 CSS pixels
for text intended to scroll
horizontally.
Reference: WCAG 2.1-1.4.10
Evaluator action: The evaluator will test it
manually and by using the web accessibility
tool to check the conformity of this
checkpoint.
https://www.w3.org/WAI/WCAG21/Understanding/images-of-text
https://www.w3.org/WAI/WCAG21/Understanding/reflow.html
58

Full Statement: The visual presentation of the
following has a
contrast ratio of at least 3:1 against adjacent colour(s):
(a) User Interface Components: Visual information required to identify user
interface
components and states, except for inactive components or where the
appearance of the
component is determined by the user agent and not modified by the author;
(b) Graphical Objects: Parts of graphics required to understand the content,
except when a
particular presentation of graphics is essential to the information being
conveyed.
Benefits: This benefits people with low vision or other visual impairments
who may have difficulty
perceiving low contrast controls and graphics and helps them better
understand the content or
functionality of the webpage without the need for contrast-enhancing
assistive technology.
Government organisation action: None.
Developer action: Providing a control with a sufficient contrast ratio that
allows users to switch to
a presentation that uses sufficient contrast
Reference: WCAG 2.1- 1.4.11
Evaluator action: The evaluator will test it manually and by using the
accessibility extension to
browser/accessibility plug-in/web accessibility tool to check the conformity
of this checkpoint.

Full Statement: If keyboard focus can be moved
to a component of the
page using a keyboard interface, then focus can be moved away
from that component using only a keyboard interface and, if it
requires more than unmodified arrow or tab keys or other standard
exit methods, the user is advised of the method for
moving focus away.
Benefits: Whenever a web page is rendered using plug-ins or embedded
applications, it is possible
that functionality of the Web page restricts the keyboard focus to a
subsection of the content,
unless the user knows how to leave that state and “un-trap” the focus. This
situation may affect
navigation for people who rely on a keyboard or keyboard interface to use
the Web, including
visually challenged and people with physical disabilities.
Government organisation action: None.
Developer action: Developers must ensure that if focus can be moved to a
component of the page
using a keyboard interface, then focus can be moved away from that component
using only a
keyboard interface and, if it is not possible the user is advised of the
method for moving focus away
Reference: WCAG 2.1 - 2.1.2
Evaluator action: The evaluator will test it manually and by using assistive
technology to check the
conformity of this checkpoint.

Full Statement: Web pages do not contain
anything that flashes
more than three times in any one second period, or the flash
is below the general flash and red flash thresholds.
Benefits: Certain special effects such as blinking, or flashing have been
reported to cause epileptic
seizures. It is also seen that people are more sensitive to red flashing
than other colours. Web pages
must not contain anything that flashes more than three times in any one
second period. It must also
be checked that the Light/Dark status at the end of the 1- second period is
the same as at the start
Government organisation action: None.
Developer action: Ensure that no component of the content flashes more than
three times in any
1-second period or keep the flashing area small enough reference
Reference: WCAG 2.1 - 2.3.1
Evaluator action: The evaluator will test it manually and by using web
accessibility tool to check the
conformity of this checkpoint.

Full Statement: Web pages/app screens have
titles that
describe topic or purpose.

Benefit: This facilitates an easy and
unambiguous identification of the webpage & also helps in a
more relevant and visible presence in the search engine results. Further, it
is important since the
screen readers used by the visually impaired users first read the title of
the page and in case the
title is not explanatory enough, it may confuse or mislead them.

Full Statement: More than one way is available
to locate a web page
within a set of web pages except where the web page is the
result of, or a step in, a process.
Benefits: Providing multiple navigation options can help people find
information faster, particularly
those with visual or cognitive impairments. For instance, a person with a
visual impairment may
prefer using a search feature instead of scrolling through a large
navigation bar with a screen reader.
Similarly, a person with cognitive limitations may find a site map or table
of contents more useful
than a hierarchical navigation scheme.
Government organisation action: None.
Developer action: Developers must include either a “Search” box or a link to
a “Search” page from
every page of the website. The search box or link must be titled “Search”,
as it is a standard term
understood by web surfers worldwide. As per internationally accepted
Usability principles, search
boxes are most effective when placed in the same position on all pages
(usually within the upper
third part of the webpage). Additionally, a sitemap or a link to all the
pages of the website from the
homepage/homescreen or a table of contents must be provided
Reference: WCAG 2.1 - 2.4.5
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Any keyboard operable user
interface has a mode of
operation where the keyboard focus indicator is visible.

Benefit: This helps the user know which
element among the multiple elements present in the page
has focus. For e.g., in case of a button a visual change in the button
(e.g., colour, size) can indicate
that the focus is on the button.

Full Statement: Complete information including
title, size, format and
usage instructions is provided for all downloadable
material.

Benefit: Downloading material from the
Internet can be an expensive and time-consuming
exercise. Therefore, government websites/apps must prov ide Information that
will help visitors
determine whether they want to access downloadable material. Providing all
required information
about downloadable material helps improve clarity & accessibility,
especially for those using
assistive technologies.

Full Statement: For user interface components
with labels that include
text or images of text, the name contains the text that is
presented visually.
Benefits: This will allow users with disabilities to interact with the
components using speech
recognition or text-to-speech technologies more easily and with greater
predictability. It is
important to determine which text on the screen should be considered a label
for any given control
and to bias towards treating only the adjacent text as a label. The benefits
of implementing this
Success Criterion include more efficient navigation for speech-input users
and a better experience
for text-to-speech users.
Government organisation action: None.
Developer action: Ensure that the words and characters in the visible label
of a control match or
are contained within the programmatic name, also known as the Accessible
Name.
Reference: WCAG 2.1- 2.5.3
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: The human language of each
passage or phrase in the
content can be programmatically determined except for proper
names, technical terms, words of indeterminate language and
words or phrases that have become part of the vernacular
of the immediately surrounding text.
Benefits: This will help people who have difficulty reading, recognizing
characters and alphabets,
decoding words and understanding phrases, as well as people with certain
cognitive, language and
learning disabilities who use text-to-speech software.
Government organisation action: None.
Developer action: If there are any changes in the default language of the
document, either in the
document’s text or any text equivalents (e.g., captions), they also be
clearly identified using the lang
attribute. The language for a passage or phrase can be specified with the
Lang entry in PDF
documents.
Reference: WCAG 2.1 - 3.1.2
Evaluator action: The evaluator will test it manually and by using the
Accessibility extension to
browser/ Accessibility plug-in/Web Accessibility tool/ Assistive Technology
to check the
conformity of this checkpoint.

Full Statement: Changing the setting of any
user interface component
does not automatically cause a change of context unless the user
has been advised of the behaviour before using
the component.
Benefits: It helps users with visual and cognitive disabilities by providing
additional cues to detect
changes of context, reducing the chances of disorientation and enhancing
their ability to use the
content. Users who are unable to detect changes of context are less likely
to become disoriented
while navigating a site, making the content more accessible to a wider range
of users.
Government organisation action: None.
Developer action: Provide a submit button to initiate a change of context or
if change in context
occurs provide information to users about what will happen when a change to
a form control results
in a change of context
Reference: WCAG 2.1 - 3.2.2
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Components that have the same
functionality within a
set of Web pages are identified consistently.
Benefits: This will help people who use screen readers to navigate and
operate a website more
easily, as they rely on their familiarity with functions that may appear on
different pages. It also
benefits people with cognitive limitations and those who have difficulty
reading or detecting text
alternatives. Consistent labelling and text alternatives enable people to
find desired functions on
other pages if they are present, interact with non-text content in a
consistent way and have a more
predictable and consistent experience while navigating a website.
Government organisation action: None.
Developer action: Apply consistent labels on user interface components
(i.e., elements, links,
JavaScript objects, etc.) that have the same function e.g., A Web page has a
form field at the top of
the page labelled "Search". On the bottom of the page is another form field
which provides the same
function. It is also labelled "Search."
Reference: WCAG 2.1 - 3.2.4
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Labels or instructions are
provided when content
requires user input.
Benefits: This benefits user, especially those with disabilities, by
providing clear and unambiguous
instructions that help them enter information correctly and avoid incomplete
or incorrect form
submissions. The goal is to provide enough information for users to
accomplish tasks without undue
confusion or navigation, without cluttering the page with unnecessary
information.
Government organisation action: None.
Developer action: Developers must present instructions or labels that
identify the controls in a
form so that users know what input data is expected. In the case of radio
buttons, checkboxes,
combo boxes, or similar controls that provide users with options, each
option must have an
appropriate label. Instructions or labels may also specify data formats for
data entry fields,
especially if they are out of the customary formats or if there are specific
rules for correct input.
Developers may also make such instructions available to users only when the
individual control has
focus, especially when instructions are long and verbose.
Reference: WCAG 2.1 - 3.3.2
Evaluator action: The evaluator will test it manually and by using the
Accessibility extension to
browser/ Accessibility plug-in/Web Accessibility tool to check the
conformity of this checkpoint.

Full Statement: For webpages that cause legal
commitments or
financial transactions for the user to occur, that modify or delete
user-controllable data in data storage systems, or that submit user
test responses, at least one of the following is true:
(a) Submissions are reversible;
(b) Data entered by the user is checked for input errors and the user is
provided with an
opportunity to correct them; and
(c) A mechanism is available for reviewing, confirming, and correcting
information before
finalising the submission.
Benefits: This benefits users with disabilities who may be more likely to
make mistakes due to
reading or motor impairments and helps prevent costly errors that could
result in financial loss or
data loss. By providing safeguards to avoid serious consequences, this
success criterion improves
the accessibility and usability of it or application for all users, not just
those with disabilities.
Government organisation action: None.
Developer action: Provide safeguards as above to avoid serious consequences
resulting from
mistakes helps users with all disabilities who may be more likely to make
mistakes.
Reference: WCAG 2.1 - 3.3.4
Evaluator action: The evaluator will test it manually to check the
conformity of this checkpoint.

Full Statement: Website has the Security
Policy, Privacy Policy and the
Contingency Management Plan clearly defined policies and
plans approved by the government organisation.
Benefits: Having clearly defined policies helps ensure efficient management
of the website/app
and its content throughout the life cycle of the website.
Government organisation action: Clearly define and approve the website/app
related policies
listed above. Web Information Manager must ensure their implementation
throughout the
website/app life cycle.
Developer action: Citizen-facing policies like copyright policy, privacy
policy and terms and
conditions must be published on the website.
Evaluator action: The evaluator will:
(a) Compare during the backend audit the policies given in WQM and those
available at the
website/app for consistency.
(b) Check the implementation of these policies by examining the documented
records
generated by the implementation.
91
Lifecycle management 5.4

Full Statement: It has been ensured that all
stationery of the
government organisations as well as advertisements/public
messages issued by the concerned organisation
prominently display the URL of the website.

Benefit: By mentioning the URL
prominently on all stationery and publicity material of the
government organisation, the Website can be promoted to attract visitors who
may benefit from
the information and services being delivered by the government organisation.

Full Statement: The mechanism is in place to
check the accuracy of
Hyperlinked Content and clear indications are given when a
link leads out to a non-government website.

Benefit: Hyperlinking content across
different websites/apps can occasionally cause ambiguity in
the mind of the visitors about the owner of a particular portion of content
and whom to be
contacted in case of any query. Therefore, it helps to verify content
accuracy before linking to an
external website and thereafter clearly indicating when a visitor is being
led to an external website.

Full Statement: Documents/pages in multiple
languages are
updated simultaneously.

Benefit: Helps avoid inconsistencies,
at any point, between the various language versions, thus
offering visitors the same content in multiple languages.

Full Statement: There are no links to ‘under
construction’
pages.

Benefit: Visitors have a better
experience when they find content versus experiencing “under
construction” pages that convey a negative impression.

Full Statement: Documents are provided either
in HTML
or other accessible formats.

Benefit: Enhanced accessibility for all
website visitors, especially the visually challenged who
should be able to use assistive technologies to read the accessible format
documents.

Full Statement: With respect to each, Circular,
Notification,
Document, Form, Scheme, Service and Recruitment notice, the
following should be clearly listed on the Website:
(a) Complete title
(b) Language (if other than English)
(c) Purpose/procedure to apply (as applicable)
(d) Validity (if applicable)
Risks Addressed S/N
Q8
Q8
Q3
Q3
Q7
Q7
Q7
Q7
Matrix to check conformity
100
Annexure II
9
10
11
12
13
14
15
16
17
18
All information about the government organisation, useful for the
citizen and other stakeholders, is present in the ‘About Us’
section and a mechanism is in place to keep the information up
to date.
Website has a ‘Contact Us’ page providing complete contact
details of important functionaries in the government
organisation and this is linked from the homepage/homescreen
and all relevant places on the website/app.
Feedback is collected through online forms and a mechanism is
in place to ensure timely response to feedback/queries received
through the website.
Website provides a prominent link to the ‘National Portal’ from
the homepage and subsequent pages belonging to the National
Portal load in the new browser window.
The website has been tested on multiple browsers.
Hindi/Regional language fonts have been tested on popular
browsers for any inconsistency (loss of layout).
The website has a readily available Help section linked from all
pages of the website.
Website is readable even when style sheets are switched off or
not loaded.
Proper page title and language attribute along with metadata for
page like keywords and description are appropriately included.
Minimum content as prescribed in the guidelines is present on
the homepage/homescreen and all subsequent pages/screens.
Website uses Cascading Style Sheets (CSS) to control
layouts/styles and incorporates responsive design features to
ensure that the interface displays well on different screen sizes.
Q6, Q7
Q6, Q7
Q10
Q6, Q7
Q6, Q7
Q7
Q9
Q9
Q9
Q9
101
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19 Data tables have been provided with necessary tags/markup. Q9
20 Content of the web page prints correctly on an A4 size paper Q9
21 Q7, Q8, Q10
API integration with key government platforms (India Portal,
DigiLocker, Aadhaar, Single-Sign-On, MyGov, Data Platform,
MyScheme) and similar websites of the government organisation
must be enabled for seamless exchange of Information and data.
22 Q1, Q4, Q9
23 Q1, Q3, Q5, Q7
Websites/apps must provide integration with popular social
media.
24 Q8
25 Q7, Q9 The language is free from spelling and grammatical errors.
Website is in the nic.in or gov.in domain. Educational Institutions
and Research and Academic Institutions, which are eligible for
registration under ‘gov.in’ may use ‘edu.in’, ‘res.in’ or ‘ac.in’
domains.
The government organisation must ensure a consistent user
experience and visual identities across all its websites/apps.
102
Annexure II
1
2
3
All non-text content that is presented to the
user has a text alternative that serves the
equivalent purpose, except for the situations
listed below.
Accessibility Guidelines: Risks Addressed Reference S/N
A1 WCAG 2.1 - 1.1.1
A1 WCAG 2.1 - 1.2.2
A1 WCAG 2.1 - 1.2.1
For pre-recorded audio-only and
pre-recorded video-only media, the following
are true, except when the audio or video is a
media alternative for text and is clearly
labelled as such:
(a) Pre-recorded Audio-only: An
alternative for time-based media is provided
that presents equivalent information for
pre-recorded audio-only content.
(b) Pre-recorded Video-only: Either an
alternative for time-based media or an audio
track is provided that presents equivalent
information for pre-recorded video-only
content.
Captions are provided for all pre-recorded
audio content in synchronised media, except
when the media is a media alternative for text
and is clearly labelled as such.
4 A1 WCAG 2.1 - 1.2.3
5 A1 WCAG 2.1 - 1.2.4
6 A1 WCAG 2.1 - 1.2.5
7 A6, A9 WCAG 2.1 - 1.3.1
Audio description is provided for all
pre-recorded video content in synchronised
media.
An alternative for time-based media or audio
description of the pre-recorded video content
is provided for synchronised media, except
when the media is a media alternative for text
and is clearly labelled as such.
Captions are provided for all live audio content
in synchronised media.
Information, structure and relationships
conveyed through presentation can be
programmatically determined or are available
in text.
https://www.w3.org/WAI/WCAG21/Understanding/non-text-content.html
https://www.w3.org/WAI/WCAG21/Understanding/audio-only-and-video-only-prerecorded.html
https://www.w3.org/WAI/WCAG21/Understanding/captions-prerecorded.html#dfn-synchronized-media
https://www.w3.org/WAI/WCAG21/Understanding/audio-description-or-media-alternative-prerecorded.html
https://www.w3.org/WAI/WCAG21/Understanding/info-and-relationships.html
https://www.w3.org/WAI/WCAG21/Understanding/captions-live.html
https://www.w3.org/WAI/WCAG21/Understanding/audio-description-prerecorded.html
103
Annexure II
8
9
10
When the sequence in which content is
presented affects its meaning, a correct
reading sequence can be programmatically
determined.
A6, A9 WCAG 2.1 - 1.3.2
A4, A5 WCAG 2.1 -1.3.4
A1, A2, A3, A4 WCAG 2.1 - 1.3.3
Instructions provided for understanding and
operating content do not rely solely on sensory
characteristics of components such as shape,
colour, size, visual location, orientation, or
sound.
Content does not restrict its view and
operation to a single display orientation, such
as portrait or landscape, unless a specific
display orientation is essential.
11
The purpose of each input field collecting
information about the user can be
programmatically determined when:
(a) The input field serves a purpose
identified in the Input Purposes for User
Interface Components section; and
(b) The content is implemented using
technologies with support for identifying the
expected meaning for form input data.
A6 WCAG 2.1-1.3.5
12
Colour is not used as the only visual means of
conveying information, indicating an action,
prompting a response, or distinguishing a
visual element.
A1 WCAG 2.1 - 1.4.1
13 A4, A5 WCAG 2.1 - 1.4.2
If any audio on a Web page plays automatically
for more than 3 seconds, either a mechanism is
available to pause or stop the audio, or a
mechanism is available to control audio
volume independently from the overall system
volume level.
https://www.w3.org/WAI/WCAG21/Understanding/meaningful-sequence
https://www.w3.org/WAI/WCAG21/Understanding/identify-input-purpose
https://www.w3.org/WAI/WCAG21/Understanding/use-of-color.html
https://www.w3.org/WAI/WCAG21/Understanding/audio-control.html
https://www.w3.org/WAI/WCAG21/Understanding/sensory-characteristics
https://www.w3.org/WAI/WCAG21/Understanding/orientation
104
Annexure II
14 A1
15 A1, A4
16 A1
Except for captions and images of text, text
can be resized without assistive technology up
to 200 percent without loss of content or
functionality.
17 A6
The visual presentation of text and images of
text has a contrast ratio of at least 4.5:1, except
for the following:
(a) Large Text: (18 pt. or 14 pt. bold)
Large-scale text and images of large-scale text
have a contrast ratio of at least 3:1.
(b) Incidental: Text or images of text that
are part of an inactive user interface
component, that are pure decoration, that are
not visible to anyone, or that are part of a
picture that contains significant other visual
content, have no contrast requirement.
(c) Logotypes: Text that is part of a logo or
brand name has no contrast requirement.
If the technologies being used can achieve the
visual presentation, text is used to convey
information rather than images of text except
for the following:
(a) Customizable: The image of text can be
visually customised to the user's requirements.
(b) Essential: A particular presentation of
text is essential to the information being
conveyed.
(a) Content can be presented without loss
of information or functionality and without
requiring scrolling in two dimensions for:
(b) Vertical scrolling content at a width
equivalent to 320 CSS pixels.
(c) Horizontal scrolling content at a height
equivalent to 256 CSS pixels.
(d) Except for parts of the content which
require a two-dimensional layout for usage or
meaning.
WCAG 2.1 - 1.4.3
WCAG 2.1 - 1.4.4
WCAG 2 1 - 1.4.5
WCAG 2.1-1.4.10
https://www.w3.org/WAI/WCAG21/Understanding/contrast-minimum
https://www.w3.org/WAI/WCAG21/Understanding/resize-text
https://www.w3.org/WAI/WCAG21/Understanding/images-of-text
https://www.w3.org/WAI/WCAG21/Understanding/reflow.html
105
Annexure II
18 A6
19 A6
In content implemented using markup
languages that support the following text style
properties, no loss of content or functionality
occurs by setting all of the following and by
changing no other style property:
(a) Line height (line spacing) to at least 1.5
times the font size.
(b) Spacing following paragraphs to at least
2 times the font size.
(c) Letter spacing (tracking) to at least 0.12
times the font size.
(d) Word spacing to at least 0.16 times the
font size.
(e) Exception: Human languages and
scripts that do not make use of one or more of
these text style properties in written text can
conform using only the properties that exist for
that combination of language and script.
The visual presentation of the following has a
contrast ratio of at least 3:1 against adjacent
colour(s):
(a) User Interface Components: Visual
information required to identify user interface
components and states, except for inactive
components or where the appearance of the
component is determined by the user agent
and not modified by the author.
(b) Graphical Objects: Parts of graphics
required to understand the content, except
when a particular presentation of graphics is
essential to the information being conveyed.
WCAG 2.1- 1.4.11
WCAG 2.1- 1.4.12
https://www.w3.org/WAI/WCAG21/Understanding/non-text-contrast
https://www.w3.org/WAI/WCAG21/Understanding/text-spacing
106
Annexure II
20 A4, A5, A6
21 A5
22 A5
Where receiving and then removing pointer
hover or keyboard focus triggers additional
content to become visible and then hidden,
the following are true:
(a) Dismissible: A mechanism is available to
dismiss the additional content without moving
pointer hover or keyboard focus unless the
additional content communicates an input
error or does not obscure or replace other
content.
(b) Hover-able: If pointer hover can trigger
the additional content, then the pointer can be
moved over the additional content without the
additional content disappearing.
(c) Persistent: The additional content
remains visible until the hover or focus trigger
is removed, the user dismisses it, or its
information is no longer valid.
All functionality of the content is operable
through a keyboard interface without requiring
specific timings for individual keystrokes,
except where the underlying function requires
input that depends on the path of the user's
movement and not just the endpoints.
If keyboard focus can be moved to a
component of the page using a keyboard
interface, then focus can be moved away from
that component using only a keyboard
interface and, if it requires more than
unmodified arrow or tab keys or other standard
exit methods, the user is advised of the
method for moving focus away.
WCAG 2.1-1.4.13
WCAG 2.1 - 2.1.1
WCAG 2.1 - 2.1.2
https://www.w3.org/WAI/WCAG21/Understanding/content-on-hover-or-focus
https://www.w3.org/WAI/WCAG21/Understanding/keyboard.html
https://www.w3.org/WAI/WCAG21/Understanding/no-keyboard-trap
107
Annexure II
23 A5
24 A4
If a keyboard shortcut is implemented in
content using only letter (including upper- and
lower-case letters), punctuation, number, or
symbol characters, then at least one of the
following is true:
(a) Turn off: A mechanism is available to
turn the shortcut off.
(b) Remap: A mechanism is available to
remap the shortcut to include one or more
non-printable keyboard keys (e.g., Ctrl, Alt).
(c) Active only on focus: The keyboard
shortcut for a user interface component is only
active when that component has focus.
For each time limit that is set by the content, at
least one of the following is true:
(a) Turn off: The user is allowed to turn off
the time limit before encountering it; or Adjust:
The user is allowed to adjust the time limit
before encountering it over a wide range that is
at least ten times the length of the default
setting; or
(b) Extend: The user is warned before time
expires and given at least 20 seconds to
extend the time limit with a simple action (for
example, "press the spacebar") and the user is
allowed to extend the time limit at least ten
times; or
(c) Real-time Exception: The time limit is a
required part of a real-time event (for example,
an auction) and no alternative to the time limit
is possible; or
(d) Essential Exception: The time limit is
essential and extending it would invalidate the
activity; or
(e) 20 Hour Exception: The time limit is
longer than 20 hours.
WCAG 2.1 – 2.1.4
WCAG 2.1 - 2.2.1
https://www.w3.org/WAI/WCAG21/Understanding/character-key-shortcuts
https://www.w3.org/WAI/WCAG21/Understanding/timing-adjustable.html
108
Annexure II
25 A2, A4
26 A2
27 A6
28 A6
29 A6
30 A6
For moving, blinking, scrolling, or auto-updating
information, all of the following are true:
(a) Moving, blinking, scrolling: For any
moving, blinking or scrolling information that (1)
starts automatically, (2) lasts more than five
seconds and (3) is presented in parallel with
other content, there is a mechanism for the
user to pause, stop, or hide it unless the
movement, blinking, or scrolling is part of an
activity where it is essential; and
(b) Auto-updating: For any auto-updating
information that (1) starts automatically and (2)
is presented in parallel with other content,
there is a mechanism for the user to pause,
stop, or hide it or to control the frequency of
the update unless the auto-updating is part of
an activity where it is essential.
Web pages do not contain anything that
flashes more than three times in any one
second period, or the flash is below the general
flash and red flash thresholds.
A mechanism is available to bypass blocks of
content that are repeated on multiple Web
pages.
Web pages have titles that describe the topic
or purpose.
If a Web page can be navigated sequentially
and the navigation sequences affect meaning
or operation, focusable components receive
focus in an order that preserves meaning and
operability.
The purpose of each link can be determined
from the link text alone or from the link text
together with its programmatically determined
link context, except where the purpose of the
link would be ambiguous to users in general.
WCAG 2.1 - 2.2.2
WCAG 2.1 - 2.3.1
WCAG 2.1 - 2.4.1
WCAG 2.1 - 2.4.2
WCAG 2.1 - 2.4.3
WCAG 2.1 - 2.4.4
https://www.w3.org/WAI/WCAG21/Understanding/pause-stop-hide
https://www.w3.org/WAI/WCAG21/Understanding/three-flashes-or-below-threshold.html
https://www.w3.org/WAI/WCAG21/Understanding/bypass-blocks.html
https://www.w3.org/WAI/WCAG21/Understanding/page-titled
https://www.w3.org/WAI/WCAG21/Understanding/focus-order
https://www.w3.org/WAI/WCAG21/Understanding/link-purpose-in-context
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Annexure II
More than one way is available to locate a Web
page within a set of Web pages except where
the Web Page is the result of, or a step in, a
process.
Headings and labels describe topic or
purpose.
Any keyboard operable user interface has a
mode of operation where the keyboard focus
indicator is visible.
All functionality that uses multipoint or
path-based gestures for operation can be
operated with a single pointer without a
path-based gesture, unless a multipoint or
path-based gesture is essential.
For functionality that can be operated using a
single pointer, at least one of the following is
true:
(a) No Down-Event: The down-event of the
pointer is not used to execute any part of the
function.
(b) Abort or Undo: Completion of the
function is on the up-event and a mechanism
is available to abort the function before
completion or to undo the function after
completion.
(c) Up Reversal: The up-event reverses any
outcome of the preceding down-event.
(d) Essential: Completing the function on
the down-event is essential.
For user interface components with labels that
include text or images of text, the name
contains the text that is presented visually.
31 A6
32 A6, A9
33 A4
34 A4
35 A4
36 A9
WCAG 2.1 - 2.4.5
WCAG 2.1 - 2.4.6
WCAG 2.1 - 2.4.7
WCAG 2.1-2.5.1
WCAG 2.1- 2.5.2
WCAG 2.1- 2.5.3
https://www.w3.org/WAI/WCAG21/Understanding/multiple-ways
https://www.w3.org/WAI/WCAG21/Understanding/headings-and-labels
https://www.w3.org/WAI/WCAG21/Understanding/focus-visible
https://www.w3.org/WAI/WCAG21/Understanding/pointer-gestures.html
https://www.w3.org/WAI/WCAG21/Understanding/pointer-cancellation
https://www.w3.org/WAI/WCAG21/Understanding/label-in-name
110
Annexure II
Functionality that can be operated by device
motion or user motion can also be operated by
user interface components and responding to
the motion can be disabled to prevent
accidental actuation, except when:
(a) Supported Interface: The motion is used
to operate functionality through an
accessibility supported interface.
(b) Essential: The motion is essential for the
function and doing so would invalidate the
activity.
(c) Functionality that can be operated by
device motion or user motion must also be
operable by user interface components and
responding to the motion can be disabled to
prevent accidental actuation, except when:
(d) Supported Interface: The motion is used
to operate functionality through an
accessibility supported interface.
(e) Essential: The motion is essential for the
function and doing so would invalidate the
activity.
The default human language of each Web page
can be programmatically determined.
The human language of each passage or phrase
in the content can be programmatically
determined except for proper names,
technical terms, words of indeterminate
language and words or phrases that have
become part of the vernacular of the
immediately surrounding text.
When any user interface component receives
focus, it does not initiate a change of context.
Changing the setting of any user interface
component does not automatically cause a
change of context unless the user has been
advised of the behaviour before using the
component.
37 A5
38 A1, A6, A7
39 A1, A6, A7
40 A6
41 A6
WCAG 2.1- 2.5.4
WCAG 2.1 - 3.1.1
WCAG 2.1 - 3.1.2
WCAG 2.1 - 3.2.1
WCAG 2.1 - 3.2.2
https://www.w3.org/WAI/WCAG21/Understanding/motion-actuation
https://www.w3.org/WAI/WCAG21/Understanding/language-of-page.html
https://www.w3.org/WAI/WCAG21/Understanding/language-of-parts
https://www.w3.org/WAI/WCAG21/Understanding/on-focus.html
https://www.w3.org/WAI/WCAG21/Understanding/on-input
111
Annexure II
Navigational mechanisms that are repeated on
multiple Web pages within a set of Web pages
occur in the same relative order each time
they are repeated, unless a change is initiated
by the user.
Components that have the same functionality
within a set of Web pages are identified
consistently.
If an input error is automatically detected, the
item that is in error is identified and the error is
described to the user in text.
Labels or instructions are provided when
content requires user input.
If an input error is automatically detected and
suggestions for correction are known, then the
suggestions are provided to the user, unless it
would jeopardise the security or purpose of
the content.
For Web pages that cause legal commitments
or financial transactions for the user to occur,
that modify or delete user-controllable data in
data storage systems, or that submit user test
responses, at least one of the following is true:
(a) Reversible: Submissions are reversible.
(b) Checked: Data entered by the user is
checked for input errors and the user is
provided an opportunity to correct them.
(c) Confirmed: A mechanism is available for
reviewing, confirming and correcting
information before finalising the submission.
42 A6
43 A6
44 A6
45 A9
46 A4, A6
47 A8
WCAG 2.1 - 3.2.3
WCAG 2.1 - 3.2.4
WCAG 2.1 - 3.3.1
WCAG 2.1 - 3.3.2
WCAG 2.1 - 3.3.3
WCAG 2.1 - 3.3.4
https://www.w3.org/WAI/WCAG21/Understanding/consistent-navigation
https://www.w3.org/WAI/WCAG21/Understanding/consistent-identification
https://www.w3.org/WAI/WCAG21/Understanding/error-identification.html
https://www.w3.org/WAI/WCAG21/Understanding/labels-or-instructions
https://www.w3.org/WAI/WCAG21/Understanding/error-prevention-legal-financial-data
https://www.w3.org/WAI/WCAG21/Understanding/error-suggestion
112
Annexure II
48
49
50
A6
A6
A6
In content implemented using markup
languages, elements have complete start and
end tags, elements are nested according to
their specifications, elements do not contain
duplicate attributes and any IDs are unique,
except where the specifications allow these
features.
For all user interface components (including
but not limited to form elements, links and
components generated by scripts), the name
and role can be programmatically determined;
states, properties and values that can be set
by the user can be programmatically set; and
notification of changes to these items is
available to user agents, including assistive
technologies.
In content implemented using markup
languages, status messages can be
programmatically determined through role or
properties such that they can be presented to
the user by assistive technologies without
receiving focus.
WCAG 2.1 - 4.1.1
WCAG 2.1 - 4.1.2
WCAG 2.1– 4.1.3
https://www.w3.org/WAI/WCAG21/Understanding/parsing.html
https://www.w3.org/WAI/WCAG21/Understanding/name-role-value
https://www.w3.org/WAI/WCAG21/Understanding/status-messages.html
113
Annexure II
Ensure that the website, web application, web portal or mobile
app is Security Audited and an Audit Clearance certificate is
issued by NIC, STQC or a CERT-In empanelled vendor before
hosting in production environment.
1
2
3
Security Guidelines
Hosting Environment must be secured for ensuring
confidentiality, integrity and availability (CIA).
Website has the Security Policy, Privacy Policy and the
Contingency Management Plan clearly defined policies and
plans approved by the government organisation.
Risks Addressed S/N
S1- S15
S1- S15
S1- S15
114
Annexure II
The government organisation has nominated a WIM as defined
in the guidelines.
It has been ensured that all stationery of the government
organisation as well as advertisements/public messages issued
by the government organisation concerned prominently display
the URL of the web site.
Website has the following clearly defined policies and plans
approved by the WIM.
(a) Copyright Policy
(b) Content Contribution, Moderation and Approval (CMAP)
policy
(c) Content Archival (CAP) policy
(d) Content Review (CRP) policy
(e) Hyper linking Policy
(f) Privacy Policy
(g) Terms & Conditions
(h) Website Monitoring Plan.
(i) Contingency Management Plan
(j) Security Policy
The mechanism is in place to check the accuracy of
Hyperlinked Content and clear indications are given when a link
leads out to a non-government website.
It is ensured through content moderation and approval policy
that Website content is free from offensive/discriminatory
language.
Documents/Pages in multiple languages are updated
simultaneously.
Mechanism is in place to ensure that there are no ‘broken links’
(internal as well as external) or ‘Page not found’ errors.
There are no links to ‘under construction’ pages.
Documents are provided either in HTML or other accessible
formats.
Website is bilingual with a prominent language selection link and
uses Unicode characters.
1
2
3
Lifecycle Management Guidelines Risks Addressed S/N
Q1
Q2
Q3, Q4,
Q5, Q7
4 Q4
5 Q7
6 Q7
7 Q7
8 Q7
9 Q9
10 Q9, Q6, Q7
115
Annexure III
National Informatics Centre
Union Territory
Usable, User-Centric and Universally Accessible
International Organisation for Standardization
Web Content Accessibility Guidelines
Standardization Testing & Quality Certification
Information and Communications Technology
Guidelines for Indian Government Websites and Apps
Hypertext Transfer Protocol Secure
Hypertext Transfer Protocol
Cross-Site Scripting
Document Object Model
Content Management System
National Portal of India
Cascading Style Sheets
User Interface
Uniform Resource Locator
Alternative Text
Abbreviations:
NIC
UT
UUU
ISO
WCAG
STQC
ICT
GIGW
HTTPS
HTTP
XSS
DOM
CMS
NPI
CSS
UI
URL
ALT
Important terms
116
Annexure III
Abbreviations:
CAPTCHA
HTML
OCR
PDF
ID
FTP
WAF
DMZ
IDPS
HSTS
SSL
IIS
SSL
DES
3DES
RC
SHA
API
Completely Automated Public Turing Test to Tell Computers and
Humans Apart
Hypertext Markup Language
Optical Character Recognition
Portable Document Format
Identification
File Transfer Protocol
Web Application Firewall
Demilitarized Zone
Intrusion Detection and Prevention System
HTTP Strict Transport Security
Secure Sockets Layer
Internet Information Services
Secure Sockets Layer
Data Encryption Standard
Triple Data Encryption Standard
Rivest Cipher
Secure Hash Algorithm
Application Programming Interface
Important terms
117
Annexure III
Multi-Factor Authentication
Open Web Application Security Project
Personal Access Token Holder
Internet Protocol
Role-Based Access Control
Universal Operating System
Virtual Private Cloud
Secure Shell
Open Policy Agent
Yet Another Markup Language
Single Sign-On
Indian Computer Emergency Response Team
Web Information Manager
Joint Secretary
Website Quality Manual
Content Contribution, Moderation & Approval policy
Content Archival (CAP) policy
Content Review (CRP) policy
Abbreviations:
MFA
OWASP
PATH
IP
RBAC
UNIX
VPC
SSH
OPA
YAML
SSO
CERT-In
WIM
JS
WQM
CMAP
CAP
CRP
Important terms
118
Annexure lV
Web Information Manager
The success of any endeavour depends upon the backing of a strong and
enthusiastic team. In case
of a Government website, the role of a Website management team assumes
paramount importance
in ensuring its credibility amongst its patrons.
Departments MUST appoint a Web Information Manager (WIM) whose role shall be
to ensure that
there is a proper flow of content to the site and that content quality and
user satisfaction issues are
taken care of. To achieve this WIM has to coordinate with the various groups
within the Department
and undertake the following activities with regard to the Indian Government
website being
maintained by her/him.
Formulation of policies concerning management of content on the web through
its entire life
cycle viz. Creation, Moderation, Approval, Publishing and Archival. Ensuring
that all content
on the website is always authentic, up-to-date and obsolete information or
services are
removed.
Set a mechanism for periodically validating links to related information. An
automated report
can provide a list of broken links on the site, which can be immediately
corrected.
Getting the website certified for Guideline Compliance and ensuring that it
remains
compliant throughout its lifecycle.
Web Information Manager is overall responsible for quality and quantity of
information and
services on the website. The complete contact details of the Web Information
Manager
should be displayed on the website, so that the visitor could contact
him/her in case of some
queries or requirements.
Since the websites receive a significant amount of feedback/query mails from
the visitors, it
is the responsibility of the Web Information Manager to either reply to all
of them himself/her
self or designate someone to regularly check and respond to the
feedback/query mails.
Besides the Web Information Manager, a Technical Team should also be
appointed for every Indian
Government website whose responsibilities would be:
Regular monitoring of website for Performance, Security and Availability.
Ensuring compliance with policies (organisational, regulatory, legislative,
etc.) that may
require changes in website content, architecture, and security.
Periodic security audit of the website in line with major revisions.
Analysis of traffic on website and provide feedback to management.
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3.0
Web Technology Division
Email: [email protected]

Full Statement: All information about the
government organisation
which is useful to users is present in the ‘About us’ section and a
mechanism is in place to keep the information up to date.

Benefit: Helps the visitor access all
information about the government organisation, useful for the
citizen.